1185 Privacy Policy — How We Protect Your Information
User privacy is a priority at 1185. This document provides a detailed explanation of the information we collect, how it is used, how we protect it, and the rights you hold as a user of our platform in Malaysia.
Information We Collect from You
When you register and use the 1185 platform, we collect several categories of information depending on how you interact with our services:
Account & Identity Information
During registration, you are required to provide your full name, email address, phone number and date of birth. For identity verification (KYC) purposes when required, we may request a copy of an identification document such as a national ID or passport.
Payment & Transaction Information
To process deposits and withdrawals in Malaysian Ringgit (RM / MYR), we collect transaction-related information such as bank account numbers or e-wallet details used. We do not store full credit or debit card numbers. All financial transactions are processed through secure, encrypted payment channels.
Device & Browsing Information
We automatically collect technical information when you access the 1185 platform, including device type, operating system, browser type, IP address, screen resolution and pages visited. This information is used to optimise your user experience and identify any suspicious activity.
Usage Data and Activity History
We keep records of activity within the platform, including betting history, games played, session duration, customer support enquiries and interactions with platform content. This data helps us improve our services and deliver more effective support.
How Your Information Is Used
1185 uses collected information solely for legitimate purposes necessary to operate the platform. The primary uses of your data are as follows:
- Account management — to create, verify and maintain your user account
- Transaction processing — to process deposits, withdrawals, and other financial transactions in MYR
- Security and fraud prevention — to detect and prevent unauthorised access, fraud or misuse of the platform
- Legal compliance — to meet KYC compliance requirements and applicable regulations
- Service improvement — to analyse usage patterns and improve the user experience
- Communications — to send account notifications, service updates and relevant promotional information (unless you opt out)
1185 does not use your data for any purpose beyond the scope described above without first obtaining your consent.
Use of Cookies and Tracking Technologies
The 1185 platform uses cookies and similar tracking technologies to enhance platform functionality and security. Cookies are small data files stored on your device when you visit our website.
Required for core platform functions such as login, session security and language preferences. Cannot be disabled.
Helps us understand how users interact with the platform for ongoing improvement.
Saves your personal settings such as preferred language and platform display preferences.
Helps identify and prevent fraudulent activity, and protects your account from unauthorised access.
You can manage cookie settings through your web browser. However, disabling essential cookies may affect core platform functionality.
Data Storage, Security and Information Sharing
Data Security
All 1185 user data is stored on servers protected by multiple layers of security. Communication between your device and our servers is encrypted using SSL (Secure Socket Layer) — an industry-standard technology that ensures your data cannot be intercepted in transit. Account passwords are stored in an irreversible encrypted format.
We maintain strict internal access controls — only staff who require access to specific data for their job functions are authorised to do so. All internal access to user data is logged for audit purposes.
Data Retention Period
Your personal data is retained for as long as your account remains active, or as long as necessary to fulfil the purposes outlined in this policy. Following account closure, certain data may be kept for a longer period to meet legal compliance requirements or to resolve any outstanding disputes.
Sharing with Third Parties
1185 does not sell, rent or disclose users' personal information to third parties for marketing purposes without your consent. We may share necessary data with selected third parties in the following circumstances:
- Payment service providers that process transactions in MYR on our behalf
- Regulatory authorities or law enforcement agencies where required by law
- Technical service providers involved in platform operations, bound by strict confidentiality agreements
Your Rights as a 1185 User
As a 1185 platform user, you have the following rights regarding your personal data:
- Right of Access
- You have the right to know what personal information we hold about you. Contact customer support to request a copy of your data.
- Right to Rectification
- If your personal information is inaccurate or out of date, you have the right to request that we update or correct it. Some details can be updated directly from your account settings.
- Right to Erasure
- You may request the deletion of your personal data when it is no longer required, subject to any applicable legal retention requirements.
- Right to Object
- You have the right to object to the processing of your data for certain purposes, such as marketing communications. An unsubscribe option is included in every promotional email.
To exercise any of the above rights, contact the 1185 support team by email at [email protected]. We will endeavour to process your request within a reasonable timeframe.
Policy Changes and How to Contact Us
1185 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, technological developments or new legal requirements. Where significant changes are made, we will notify users via an in-platform notification or an email to the registered address.
The effective date of the current version of this policy is shown at the top of the page. Your continued use of the 1185 platform after any policy changes are published will be considered your acceptance of the updated version. We encourage you to review this page periodically.
If you have any questions, concerns or complaints regarding this Privacy Policy or how 1185 handles your personal data, please get in touch:
Email: [email protected]
For general enquiries, visit FAQ page us.
We aim to respond to all privacy-related enquiries within 5 business days.
Want to Know More?
If you have questions about how we handle your data, check our FAQ us or contact [email protected]. New users can register an account with confidence, while existing users can login at any time.